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Ordering Information

 
Ordering info •

 

Standard Curtain Poles

Curtain Pole Packs, Finials, Holdbacks and extra Curtain Rings can be bought directly on this website. Pole Packs contain the necessary pole, brackets and curtain rings for a standard window. Choose Finials and Holdbacks separately from the Pole Packs to allow complete flexibility.

Bay Window Poles (back to top)

As Bay Window Curtain Poles are always a custom item, you will need to submit measurement details specific to your bay window which we will evaluate. After you have sent us your bay information and the pole price has been confirmed and agreed, we will normally collect your payment details by phone or you can send a cheque or postal order. For more information on Bay Poles please refer to the Bay Window Poles page.

Online ordering - how to pay

Non custom items such as straight curtain poles can be ordered instantly online by adding them to the shopping basket. When you are ready to checkout you will be given several payment choices:

  • Google Wallet
  • PayPal
  • Card payment by phone
  • Payment by cheque

Google Wallet (formerly Google Checkout) is a free payment service that you can join when you checkout. It's even simpler to sign up if you already use other google services, such as Gmail. Once you have signed in and submitted your payment card details, you won't have to do it again and you can pay with your Google Wallet account on many other websites. The advantage is that the merchant will never see your payment details.

PayPal is a similarly free payment facility that stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet. You can also pay with your own credit/debit card through the PayPal interface without signing up to the service.

Card payment by phone. You will need to telephone us on 01622 808780 to submit your card details. Your order may be delayed if you do not do this within 7 days of submitting your order.

Payment by cheque. Send your cheque, made out to 'Northdowns Ironcraft' and filled in to the correct amount to 'The Northdowns Ironcraft Co., Chestnut Cottage, Bimbury Lane, Maidstone, Kent, ME14 3HY. Orders will be sent only once the cheque has cleared, so again, you need to send this to us in good time to have your order delivered without delay.

Payment Terms

Full remittance is required before any goods are dispatched, unless otherwise stated. All cheques will be cleared prior to dispatch of goods. Card payments will be processed when goods are ready for dispatch.

Delivery (back to top)

Delivery times

For Straight Curtain Pole, accessories and non-custom items please expect delivery within 14 days of placing your order. Bay window curtain poles will normally be delivered within 21 days of order confirmation. For other custom made items we will notify you separately. We will contact you in good time when the goods will be delivered. Contact us directly if you require specific delivery information or timed deliveries (these will require an extra charge).

At our discretion, credit card orders may only be sent to the address of the credit card holder and not to an alternative address.

Delivery costs

By it's very nature ironwork is heavy, although we try to keep delivery charges to a minimum.

Smaller items will be delivered by Royal Mail, larger items by courier which will need to be signed for. Courier deliveries will be made during weekday office hours unless Saturday Delivery option is chosen. Royal Mail items will be delivered Monday to Saturday. Specific delivery dates cannot always be given with Royal Mail.

  • Standard UK mainland £12.00 (Curtain Pole Packs, Bay Poles and larger orders exceeding 3kg and/or 1.5m long)
  • Saturday UK mainland £30.00 (Curtain Pole Packs, Bay Poles and larger orders exceeding 3kg and/or 1.5m long)
  • Royal Mail Recorded Delivery £3.00 - £10.00 (smaller items up to 3kg)

Except for particularly large orders, the £12 standard delivery will cover each consignment regardless of number of items.

Postage charges will be shown in the Shopping Basket prior to ordering.

Shipping overseas and timed deliveries

Please contact us directly for prices:
  • Overseas deliveries - which include Northern Ireland, UK islands and Republic of Ireland
  • Scottish Highlands
  • Timed delivery - before 9am / 10.30am / noon.
  • Timed Saturday delivery - before 9am / 10.30am / noon.

Overseas orders (back to top)

Please contact us directly if you are a non-UK resident customer. It is not always possible to ship goods to some overseas destinations and shipping costs have to be obtained separately. Overseas orders placed via the website will not be completed even if an automated confirmation email is sent.

Cancelling orders and returning goods (back to top)

Non custom items, such as Curtain Pole Packs, Curtain rings and Finials can be returned to us as long as you inform us within 7 days of receipt of goods that you wish to do so. You will need to arrange return postage back to us. Please note that the parcel and its contents are your responsibility until they reach us. We therefore recommend that you send them by registered mail, retaining proof of postage. Items must be returned to us in their original condition. The refund will include the original cost of the item plus the original carriage charge. Return postage is not refundable. Any discounts applied to the item at the time of sale will be applied to the refund. Refunds will be credited back via the original payment method, either back to your credit/debit card or by cheque.

For custom made items, such as Bay Window Poles, you can cancel your order up to 7 days after the order confirmation date. Cancelling your order after the 7 days cooling off period may incur costs which will be at our discretion. Custom made items cannot be returned to us unless they are faulty.

Please inform us of your intention to cancel an order or send back goods in writing, preferably by email.

Your statutory rights are not affected.

Returns address: The Northdowns Ironcraft Company, Chestnut Cottage, Bimbury Lane, Maidstone, Kent, ME14 3HY.

 

 

 

 

 

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